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PRIVACY POLICY

This application, operating under the name Cityzoop or Cityzoop Biz, is registered to Roodler Limited. We Roodler Limited (together with our affiliates, “we”, “our”, “Company” or “us”) are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data, meaning any information that directly or indirectly identifies you, such as your name, email address, postal address, or phone number, when you interact with our websites, applications, or other online services (together, the “Services”) in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

Please be aware that this Privacy Policy does not govern your use of any third-party websites, services, or applications that may be accessible through our Services. We recommend reviewing the privacy policies of those third parties to understand how they collect, use, and protect your personal information.

Roodler Limited is a limited liability company with registered address at 20 Rann Mor Meadow, Letterkenny, Ireland. We operate as a digital service provider through our intermediary platform Cityzoop, which is accessible via the domain www.cityzoop.ie (collectively, the “Platform”). Cityzoop facilitates interactions between independent third-party vendors (“Vendors”) and end users (“Customers”) by providing a digital space where Users can access information about products or services offered by Vendors. Each Vendor may be provided with a customized webpage(s) hosted under the Cityzoop domain, through which they may display and manage their offerings.

While we strive to ensure the quality and reliability of the platform, and encourage Vendors to provide the information for their respective webpages is accurate and up to date, Roodler Limited does not own, control, endorse, or independently verify the information, goods, or services listed by the Vendors. The content made available through the Platform is provided or approved directly by the Vendors, and Roodler assumes no responsibility or liability for the same. Our role is strictly limited to enabling access to information and facilitating communication between Vendors and Users. We are not a party to any transaction, contract, or arrangement between a User and a Vendor, and we do not guarantee the availability, safety, legality, or quality of any goods or services listed on the Platform.

We implement reasonable verification measures, such as One-Time Passwords (OTPs), during user account creation and when users request services from vendors through the Platform. These checks are intended to maintain the integrity and security of interactions on the Platform. However, despite these measures, unauthorized or non-legitimate requests to vendors may still occur. In such cases, vendors are encouraged to report suspicious or inappropriate activity to Roodler Limited. Upon receipt of such reports, and following internal verification and validation, Roodler reserves the right to take appropriate action, including but not limited to temporarily suspending or permanently blocking the user account(s) involved, at its sole discretion and without prior notice.

By using the Platform, Users acknowledge and agree that any engagement, transaction, or interaction with a Vendor is done solely at their own discretion and risk.

INFORMATION COLLECTION

A. Personal Information You Provide to Us

We collect various types of personal data depending on how you interact with our Services, whether as a user seeking vendor information or as a vendor listing the services. This information may be provided directly by you or automatically gathered through our website(s).

1) Customers/Users

i) Account Creation -Customer Accounts

If you interact with our Services, you are given the opportunity to create an account with us. If you do not wish to create an account, we also provide the option to proceed as a guest, allowing access to limited features of the website(s). You may request the deletion of your account by contacting us and following the guided process. Please note that deletion of your account may negatively affect your user experience and limit access to certain services.

We may process the following personal data for customer account purposes:

  1. Name
  2. Email address
  3. Address data (optional)
  4. Contact number
  5. IP address
  6. Location
ii) Account Details

When you create an account as a user, we collect details such as your name, email address, mobile number, password, and optionally your address. This is collectively referred to as “Account Information.”

iii) Submissions

If you are a user booking appointments, requesting callbacks, or submitting feedback, ratings, reviews, or inquiries through the platform, we may collect the personal data contained in such submissions. This information is referred to as 'Content'.

iv) Correspondence Information

If you reach out to us, we collect your name, contact details, and the contents of your communication. This is referred to as “Communication Information.”

v) Social Media Interactions

We maintain pages on social media platforms such as Instagram, Facebook, Twitter, YouTube, and LinkedIn. When you engage with our profiles on these platforms, we collect any personal information you choose to share with us. This is collectively referred to as “Social Information.” In addition, these platforms may provide us with aggregated data and analytics related to your engagement.

2) Vendors

i) Account Details

When a vendor account is created, we collect details such as your name, email address, mobile number, business name, password, and any other identifying information you choose to provide. This is collectively referred to as “Account Information.”

ii) Information required for Website & Service Listings

If you are a Vendor opting to obtain a website, be listed on the Cityzoop platform, or both, whether during the trial phase or the live phase, we collect business-related information:

  1. Service category
  2. Service descriptions
  3. Business address
  4. Photographs and media
  5. Pricing details
  6. Availability/scheduling
  7. Logos(if applicable)
  8. Any other information or content you voluntarily provide for the purposes of your website or listing.
iii) Correspondence Information

If you contact us, we collect your name, contact details,and the contents of your communication. This is referred to as “Communication Information.

iv) Social Media Interactions

We maintain official pages on platforms such as Instagram, Facebook, Twitter,YouTube, and LinkedIn. When you engage with us on these platforms, we collect any personal information you choose to share with us (collectively, “Social Information”),along with any aggregated engagement analytics shared by those platforms.

Personal Information We Automatically Collect When You Use Our Services

When you visit or interact with our Services, we automatically gather certain technical and usage data (“Technical Information”), which may include:

  1. i. Log Information: Your browser may automatically share data such as your IP address, browser settings, timestamp of your requests, and your interactions with our Services.
  2. ii. Usage Insights: We may collect data on how you engage with our website, including the type of content you view, features you use, actions taken, your location (country and time zone), device details, access times and dates, user agent, and connection type.
  3. iii. Device Data: This includes your device’s name, operating system, browser, and unique identifiers. The nature of the information may vary based on the type and configuration of your device.
  4. iv. Cookies: We utilize cookies to support the functionality and administration of our Services and to enhance your experience. Cookies are small data files sent to your browser when visiting a website. You can configure your browser to accept, reject, or notify you about cookies. Please note that rejecting cookies may impact your ability to use certain features or sections of the website. To learn more, see our Cookie policy at https://cityzoop.ie/cookie-policy
  5. v. Analytics Tools: We may employ third-party analytics tools that use cookies and similar technologies to help us understand user behaviour and improve your experience on our Services.

USE OF INFORMATION COLLECTED

We collect and process your personal data based on several lawful grounds as defined under the General Data Protection Regulation. These include

  1. We use your data to manage your account, display relevant vendor information, enable search functionalities, facilitate communication between users and vendors, and deliver the content you request. This processing is necessary for the performance of a contract between you and us.
  2. We may use your data to respond to your inquiries, send administrative updates, or inform you of service-related issues. This processing is based on our legitimate interests in providing customer support and improving your experience.
  3. We may process data related to your preferences and browsing behaviour to provide tailored search results, recommend vendors based on your location, and customize content. This processing is done with your consent or based on our legitimate interest in enhancing our Services.
  4. We process usage and technical data to better understand how users interact with our website and identify areas for improvement. This is based on our legitimate interest in maintaining and optimizing the functionality and performance of our Services.
  5. We may process your personal data when required to meet legal and regulatory requirements, such as tax, accounting, or anti-fraud obligations.
  6. If you opt in, we may use your data to send you promotional messages, updates, or offers. This processing is based on your explicit consent, which you can withdraw at any time.

We use personal data for the following purposes:

A. Users- We use user data to:

  1. Create and manage user accounts, and enable access to various features of the platform.
  2. Facilitate interactions with vendors by sharing relevant information with them based on the services used by the user (e.g., booking an appointment, requesting a callback, subscribing to a vendor).
  3. Enable communication between users and vendors through contact forms, inquiry systems, or other integrated tools on the platform.
  4. Display feedback or reviews: If you submit a review or feedback about a vendor, we may publish such content along with your user identifier, where applicable.
  5. Analyze trends and monitor performance of our Services to improve functionality, user experience, and content relevance.
  6. Detect and prevent fraud, unauthorized access, or other prohibited activities and enforce our terms, policies, and applicable legal obligations.
  7. Personalize services and communications: With your consent, we may use your data to provide tailored recommendations or marketing content aligned with your interests and usage patterns.

B. Vendors- We use vendor data to:

  1. Create and manage vendor accounts on the platform.
  2. Build and launch websites for vendors who opt for a live or trial website under the Cityzoop domain.
  3. Publish vendor listings on the platform, including business details, service offerings, products, and availability, and to maintain a searchable directory for users.
  4. Support marketing and promotional activities: Vendor listings and associated information may be used in the promotion of the Cityzoop platform and its services across digital and offline media.

DISCLOSURE OF INFORMATION

We do not sell your personal data. However, we may share your personal data with the following categories of recipients:

  1. Vendors listed on the website: When users interact with certain features of the Cityzoop platform, such as booking an appointment, requesting a callback, or requesting a quote, we collect and process specific personal data to facilitate the requested service and enable communication with the relevant vendor. The types of personal information collected may include the user’s name, contact details such as email address and mobile number, details related to the booking or service request including the preferred date, time, and nature of the service, as well as any additional notes or messages voluntarily submitted by the user. In some cases, users may also upload images as part of the request, for example when seeking a quote or providing context for the service required. This information is shared with the selected vendor or vendors strictly for the purpose of fulfilling the user’s request. We do not use this information for any unrelated purposes without the user’s explicit consent.
  2. Service providers: We work with third-party service providers who assist us in delivering our Services, such as hosting companies, analytics providers, customer support tools, email service providers, and payment processors. These parties are contractually obligated to process data only as instructed by us and in accordance with applicable data protection laws.
  3. Business partners and integrations: If you interact with a third-party service through our website, such as social media widgets or embedded maps, your information may be shared with or collected by that third party in accordance with their own privacy policy.
  4. Authorities and legal requests: We may disclose your data when required to comply with applicable laws, legal processes, or lawful requests from government authorities, including to meet national security or law enforcement requirements.

COOKIES AND THIRD-PARTY ANALYTICS SERVICES

We use cookies and similar technologies to enhance the functionality, performance, and user experience of our website. Cookies are small data files stored on your device when you visit a website. They help us remember your preferences, manage session activity, and collect usage data for analytics. You can manage your cookie preferences through your browser settings. Note that disabling certain types of cookies may impact your experience on our website.

We may engage third-party service providers to perform analytics on our behalf in order to better understand how users interact with our website. These providers may use cookies, web beacons, device identifiers, and similar technologies to collect information about your usage of our Services and other websites or applications. This information may include your IP address, browser type, device information, mobile network, pages visited, time spent on the website, links clicked, and interactions with vendor listings. The data collected may be used by us and our analytics partners to analyse user behaviour, measure engagement, and improve the functionality and effectiveness of our Services.

TRANSFER OF DATA

We are committed to ensuring that your personal information is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act, and other relevant regulations. Our Services may involve the transfer of your personal data to countries outside of your country of residence, where data protection rules may differ from those applicable in your jurisdiction. Specifically, the processing of your personal data may involve a transfer to countries outside the European Economic Area (“EEA”), Switzerland, or the United Kingdom (“UK”).

We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy. In particular, this means that such transfers will only occur where the destination country ensures an adequate level of data protection (for example, as recognized by the European Commission or the UK Information Commissioner’s Office (“ICO”)), or where the recipient is bound by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or ICO, or other lawful transfer mechanisms that provide adequate protection. Kindly note that our website and services are accessible globally via the internet, which means users from outside the EEA, Switzerland, or the UK may access the platform. If you choose to post personal data publicly on our website or within the services (for example, through reviews, listings, or public profiles), that information may be visible and accessible from anywhere in the world. In such cases, a transfer of your personal data outside the EEA, Switzerland, or the UK may be deemed to have occurred. You may request further information or a copy of the safeguards in place for international data transfers by contacting us using the details provided in the “Contact Us” section of this Privacy Policy.

DATA RETENTION AND SECURITY

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws. User and vendor account information is retained for the duration of the account’s active status and for a reasonable period afterward in case of reactivation, support, or legal purposes. Communication records, service listings, and transaction histories may be stored for a longer period if required by legal, regulatory, or accounting obligations. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. Access to personal data is strictly limited to authorized personnel who require it to operate the website, manage vendor listings, respond to user inquiries, or support service delivery. We follow the principle of data minimization, collecting only the information necessary to fulfill the purposes outlined in this Privacy Policy. While we implement significant measures to protect your personal data, you also play a crucial role in maintaining its security. We encourage you to use strong, unique passwords, keep your account credentials private, and inform us immediately if you suspect any unauthorized access or activity on your account.

USER RIGHTS

Providing your personal information to us is voluntary. You may choose not to share certain personal data; however, this may limit your ability to use specific features of our website, such as contacting vendors or saving preferences. By submitting your personal information through our website, you consent to the terms set out in this Privacy Policy, including our use and sharing of your information for the purposes described.

You have the right to access, update, correct, or delete your personal data at any time by contacting us at [email protected]. You also have the right to manage your cookie preferences and to decide whether to opt in or opt out of data collection through our website. If you would like to review, withdraw consent for, or delete any personal data collected from you, you may reach out to us via email at [email protected]

We do not knowingly collect or solicit personal information from anyone under the age of 18, nor do we market our Services to individuals under 18. By using our Services, you confirm that you are at least 18 years old. If we become aware that we have collected personal information from someone under the age of 18, we will take steps to delete such information and deactivate the account. If you believe we may have collected data from a minor, please contact us at [email protected]

Please note that in some cases, we may retain certain information as required by law or for legitimate business purposes, such as security, fraud prevention, or record keeping. We may also retain cached or archived copies of your information for a limited period as part of our standard backup procedures.

CHANGES TO THE POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our website. When changes are made, the 'Last Updated' date at the bottom of this page will be revised accordingly. Where appropriate, we may also provide you with additional notice, such as displaying a prominent notice on our website or sending you an email notification, depending on the nature of the changes. We encourage you to review this Privacy Policy periodically when using our Services to stay informed about how we collect, use, and protect your personal information, as well as the choices available to you.

CONTACT US

If you have questions or comments about our Privacy Policy, please email us at [email protected]

Last Updated :8th October 2025

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