Terms & Condition

Last Updated : Oct 15, 2025

This website, operating under the name Cityzoop, is registered to Roodler Limited(“Company”). The terms and conditions presented herein, along with all content and services made available on or through this website, shall collectively be referred to as the “Agreement” between Cityzoop and you (“Customer”).

By accessing or using Cityzoop and its services, you confirm that you have the legal capacity to enter into, and are willing to be bound by, the terms, conditions, obligations, and responsibilities outlined in these Terms of Service, as may be revised from time to time. Cityzoop reserves the right to modify or update these terms at its sole discretion. It is your responsibility to review them periodically. Continued use of the services following the posting of any changes will be deemed your acceptance of those changes.

If you are entering into these terms on behalf of an entity, such as your employer or the company you work for, you represent that you have the legal authority to bind, and do hereby bind, that entity to these terms.

We urge you to read these terms and conditions thoroughly. By accessing or using our services in any way, you acknowledge and agree to be legally bound by the terms set forth in this Agreement. If you do not agree to these terms, you are not permitted to access or use the services, and you should leave the website immediately.

If you fail to comply with these terms and conditions, unless otherwise stated by us from time to time, you acknowledge and agree that we reserve the right to immediately suspend or terminate your Customer account, along with any associated data and files, and/or restrict your access to such information or to our services, with or without prior notice.

You are expected to use the services with caution, discretion, and sound judgment. Any attempt to breach or circumvent the security of the services is strictly prohibited and may lead to civil and/or criminal liability. Cityzoop reserves the right to investigate any actual or suspected security breaches, and where criminal activity is suspected, may report such matters to, and cooperate with, law enforcement authorities.

1. DEFINITIONS

a) Account - the login credentials created by the Customer, serve as the primary means of authentication and provide access to the Application/System, including additional features and functionalities that are not available to non-authenticated users.

b) Agreement - the legally binding contract established between Roodler and the Customer concerning the Customer’s use of the Application, governed by the Terms of Service and Privacy & Cookie policy.

c) Application/Website- The platform operated by Roodler under the name "Cityzoop", accessible online at https://cityzoop.ie. The website collates multiple web pages developed by Roodler for various vendors, each made accessible to Customers via agreed-upon subdirectory URLs. The content and information on these vendor pages are provided, maintained, or approved by the respective vendors.

The Application/Website enables Customers to browse and explore vendor listings across various categories, check vendor availability, and interact with vendors through features such as "Request a Callback" and "Book an Appointment." It serves as a platform for initiating and confirming service engagements and facilitating the acceptance of service contracts between Customers and Vendors.

d) Booking - An appointment or reservation made by the Customer for a specific date and time to avail services from a Vendor.

e) Customer – A natural person who is at least 18 years of age and has full legal capacity, who registers an Account in the Customer Application for personal use, and not in connection with any business or professional activity, for the purpose of accessing services offered by Vendors through the Cityzoop platform

f) Vendor Application – A customized webpage(s) created for the Vendor, hosted within a designated subdirectory of the Cityzoop platform and accessible via an agreed-upon subdirectory URL. This feature is available to Vendors only under selected subscription packages. The Vendor Application is a mobile application provided to Vendors to perform tasks such as uploading images to their customized webpage, managing their calendar, displaying availability, receiving callback notifications, and handling bookings, depending on the package purchased. It enables Partners to access the features and modules included in their selected plan and, where applicable, facilitates interaction with Customers for purposes such as advertising, promotion, service offerings, and bookings.

g) Vendor – A natural person, legal entity, or organizational unit without legal personality who, in the course of their business or professional activity, registers an Account in the Application and uses it under the terms of this Agreement for the purpose of offering and delivering Services to Customers.

h) Privacy Policy – Refers to the document outlining how personal data is collected, used, and protected, which is available at https://cityzoop.ie/privacy-policy. By using the Application, the User agrees to the terms of the Privacy Policy.

i) Profile –A profile created by the Customer on the Application/Website.

j) Registration –The process of creating an Account within the Application, which involves completing and submitting the registration form as per the provided instructions.Upon completion of registration, the Customer will be able to access the Application or Website using the Account.

k) Roodler – Roodler, a limited company registered in Ireland with registered company number 758701, with its registered office at 20 Rann Mor Meadow, Letterkenny, Ireland, F92A8NK.

l) Roodler Services – The services made available by Roodler to the Customer through the Website or Application.

m) Service(s) – The services that a Vendor offers to Customers through their individual websites, as made accessible via the Application.

n) Terms of Service – These Terms of Service applicable to the use of the Cityzoop Application, which are made available at https://cityzoop.ie/terms-of-service

o) User – Refers collectively to either a Vendor or a Customer under this Terms of Service.

2. INTRODUCTION

a) This Agreement outlines the terms and conditions governing the provision of electronic services by Roodler through the website, specifically detailing the rules for Customers’ access to and use of the website.

b) The Customer may contact Roodler:

1. i. via email at the following address: [email protected], or
2. ii. Or directly calling the contact details available at https://cityzoop.ie/contact-us

3. SERVICES

a) Customers shall have the right to access and browse the Platform for the purpose of viewing a directory of Vendors and their services, exploring various Vendors, shops, and service providers across different categories in their selected city, browsing Vendor profiles including portfolios of previous works and contact information, and viewing the services offered by such Vendors

b) With respect to any feature of the Platform that facilitates communication, contracting, or engagement between a Customer and a Vendor, it is expressly clarified that the Platform (Cityzoop/Roodler) acts solely as a technology intermediary providing the system that enables Customers and Vendors to connect. The Platform is not, and shall not be deemed to be, a party to any contract, agreement, or engagement entered into between a Customer and a Vendor. The Platform shall not bear any liability to Customers for the quality, safety, legality, or proper performance of the Vendor’s services. Further, the Platform is not responsible for receiving, processing, or effecting any payments or refunds in respect of Vendor services.

c) Customers may check the availability of Vendors for bookings through the Platform, subject to the Vendor’s own policies and schedules. The Platform does not guarantee or warrant the accuracy or real-time updating of such availability.

d) Where a Vendor has opted to provide a callback facility, a Customer may request a callback from such Vendor through the Platform. Each Customer shall be entitled to request a callback not more than once per calendar week per Vendor.

e) Where a Vendor has opted to provide booking facilities, Customers may make service bookings directly with the Vendor through the Platform. Customers may also request modification or cancellation of such bookings, provided that a minimum of twenty-four (24) hours’ prior notice is given. The terms of rescheduling, cancellation, or refunds (if any) shall be subject exclusively to the Vendor’s policies, and the Platform shall not bear liability in this regard.

f) Customers may view and access information published by Vendors on the Platform, including but not limited to details of events, offers, discounts, portfolios, and other content linked to the Vendor’s webpages. The Platform shall not be liable for the accuracy, completeness, or reliability of such Vendor-provided information.

g) The Platform may provide booking reminders or related notifications to Customers via email or other electronic communication methods. Such communications are provided as a convenience only and shall not create any obligation upon the Platform to ensure delivery, timeliness, or accuracy.

h) The Platform does not levy or charge any fees upon Customers for accessing or using the Platform’s features. Currently, Partners are not permitted to charge Customers through the Platform. However, they may independently offer and charge for their services outside the Platform, subject to their own terms and conditions.

i) Non-registered or non-logged-in users may only be permitted limited access to the Platform. Such users shall have the right to browse general information available on the Platform, including viewing the directory of sponsored Vendors and their services, but shall not have access to features that require registration, including without limitation, making bookings, requesting callbacks, or posting content.

j) When a Customer makes a booking through the Platform, such booking constitutes a direct contractual engagement between the Customer and the Vendor. Cityzoop does not request, collect, or process any payments or payment details through the platform at the time of booking. All payments for services shall be made directly by the Customer to the Vendor upon completion of the service, using the Vendor’s preferred mode of payment. Service prices, schedules, and availability are determined solely by the Vendor and are subject to change without prior notice. Cityzoop does not warrant or guarantee the accuracy of such information, nor the availability or quality of services offered by the Partner.

k) While booking confirmations, fulfillment of services, and delivery obligations lie exclusively with the Vendor, Cityzoop may, at its sole discretion, provide limited assistance to mediate disputes between Customers and Vendors; however, Cityzoop is under no legal obligation to do so. Both Customers and Vendors shall retain the right to report any grievances, misuse, or areas of concern to Cityzoop (Roodler), which may take appropriate action as deemed fit under these Terms of Use and applicable law.

l) Any complaints, claims, or disputes arising out of or in connection with the services provided by a Vendor shall be raised and addressed directly with the Vendor concerned, and Cityzoop shall not be responsible or liable in any manner for the acts, omissions, representations, warranties, or performance of any Vendor, including without limitation the quality, legality, safety, or delivery of the services provided. While Cityzoop may, at its sole discretion, offer a voluntary mediation service to facilitate discussions between Customers and Vendors, such assistance is provided solely as a goodwill measure, does not create any obligation on Cityzoop to intervene or resolve the matter, and the ultimate resolution of any complaint or dispute shall remain exclusively between the Customer and the Vendor.

4. CUSTOMER OBLIGATIONS

a) In order to access certain features of the Platform, including without limitation, booking services, requesting callbacks, checking availability, or submitting reviews, a Customer must be a registered user and must log in to the Platform using valid credentials.

b) By creating an account and using the features of the Platform, including but not limited to requesting a callback or booking an appointment, you agree to provide true, accurate, current, and complete information at all times. You are solely responsible for maintaining the confidentiality and security of your account credentials, and for all activity carried out through your account, whether or not such activity is authorized by you. Cityzoop shall not be liable for any loss or damage arising from your failure to safeguard your account information.

c) It is the sole responsibility of the Customer to cancel or modify a booking within the Platform with at least twenty-four (24) hours’ prior notice. Failure to provide timely notice, or repeated defaults in honoring bookings, entitles the Vendor, at its sole discretion, to blacklist the Customer and decline to provide services in the future. Customers found to be engaging in misuse of the Platform, including but not limited to making dummy or fraudulent bookings, may have their accounts suspended or permanently terminated from the Platform, without notice and without requiring any consent.

d) You further agree that you shall not use the Platform for any unlawful, fraudulent, or unauthorized purpose, and you shall not, in the course of using the Platform, violate any applicable law, regulation, or third-party right in your jurisdiction or elsewhere. Any breach of these obligations may result in suspension or termination of your access to the Platform, in addition to any other remedies available to Cityzoop under law.

e) Customers shall not upload, post, transmit, or otherwise make available on the Platform any content that:

1. i. constitutes unlawful, offensive, or immoral material, including pornographic or sexually explicit content;
2. ii. relates to drugs, intoxicants, alcohol, stimulants, or the organization or promotion of gambling;
3. iii. infringes third-party rights, including personal rights, copyrights, trademarks, or other intellectual property rights;
4. iv. breaches these Terms of Use; or
5. v. is likely to damage the reputation, goodwill, or legitimate interests of Cityzoop, the Platform, or its Users (collectively, “Prohibited Content”).

f) Customers shall not enter into the Platform any special categories of personal data within the meaning of Article 9 of the GDPR (including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, or health-related/sexual data). The Platform does not require such data for its proper use.

g) Customers shall not misuse the Platform in any manner. Without limitation, Customers agree that they shall:

1. i. not copy, modify, adapt, distribute, reproduce, or otherwise use the Platform or any part thereof except as permitted under these Terms of Use;
2. ii. not create or maintain more than one Account, and shall not permit third parties to access or use their Account;
3. iii. be solely responsible for maintaining the confidentiality and security of their login credentials and passwords, and promptly notify Cityzoop of any unauthorized use of their Account or other security breaches;
4. iv. promptly notify Cityzoop of any claims, demands, or proceedings initiated by third parties in connection with any alleged breach of law by the Customer in relation to their use of the Platform; and
5. v. not process, store, or otherwise use the personal data of other Users accessed through the Platform for any purpose other than lawful and permitted use of the Platform

h) The use of the Website and/or the Cityzoop Service by a minor, being an individual under eighteen (18) years of age, is subject to the consent of such minor’s parent or legal guardian. In such cases, the contractual relationship shall be deemed to exist between Cityzoop and the parent or legal guardian, who shall be fully responsible for ensuring the minor’s compliance with these Terms of Use. Parents and guardians who permit minors to access or use the Website and/or the Cityzoop Service are advised that it is their responsibility to communicate with the minors regarding safe internet practices. Cityzoop does not guarantee, represent, or warrant that advertisements, Vendor content, or interactive services available on the Platform are moderated or vetted, nor that they are free from risks. Minors who use any interactive feature of the Platform should be made aware by their parents or guardians of the potential risks involved.

i) You are responsible for obtaining and maintaining all necessary hardware, software, and internet access required to use the Platform. We shall not be responsible for any interruption, limitation, or failure in your use of the Platform arising from your equipment, network, or internet connection.

5. COMPANY’S RIGHTS AND RESPONSIBILITY

j) Roodler is not a party to any contract concluded between a Vendor and a Customer, including those arising from a Customer’s booking of a Service. Roodler assumes no responsibility for the payment of any Services by the Customer, nor for the performance, legality, or quality of such Services by the Vendor. Each Vendor is solely responsible for providing its Services in compliance with all applicable laws and regulations and bears full responsibility towards the Customer for any failure to do so. Vendors also agree to provide Customers with all legally required information in the prescribed manner and to ensure that Customers are able to exercise their consumer rights in accordance with applicable law.

k) Roodler will use reasonable efforts to ensure that the Application is available twenty-four (24) hours a day, seven (7) days a week, excluding scheduled maintenance windows, and will adhere to industry-standard engineering practices to maintain system stability and performance. However, in the event of downtime or system disruptions due to technical issues, high traffic volume, or unforeseen circumstances, Roodler will make commercially reasonable efforts to restore the Application to optimal functioning as quickly as possible. The User acknowledges that occasional interruptions may occur and agrees that no claims for damages, compensation, or liability may be made against Roodler in connection with such disruptions.

l) Roodler implements industry-standard practices to maintain the security and integrity of the Application. While reasonable precautions are taken to prevent unauthorized access, data breaches, or other security threats, Roodler cannot guarantee absolute protection. In the event of a security incident, Roodler shall take appropriate remedial action within a reasonable timeframe. To the maximum extent permitted by law, Roodler shall not be held liable for any damages, losses, or liabilities arising from such incidents.

m) Roodler also applies performance optimization and load-handling techniques to ensure consistent and reliable operation of the Application. Nevertheless, fluctuations in responsiveness or degraded performance may occur due to factors beyond Roodler’s reasonable control. In such cases, Roodler will work to resolve the issue promptly but shall not be liable for any loss or damage resulting from performance issues or service interruptions.

n) In order to provide effective technical and operational support, Roodler may access a user’s account by impersonation. Such access shall be exercised strictly for the purposes of troubleshooting, system maintenance, or providing support, and shall be handled in accordance with applicable data protection and privacy obligations.

o) If Roodler reasonably suspects a violation of these Terms of Use, the Privacy Policy, or any applicable law, it reserves the right to take one or more corrective measures. Such measures may include issuing warnings, restricting or suspending access to certain features, disabling or terminating accounts, removing or restricting content, cooperating with law enforcement or regulatory authorities, and/or pursuing other remedies available under law.

6.TERM AND TERMINATION

a) This Agreement will remain in effect for as long as the Customer accesses or uses the Roodler website, platform, or services.

b) Roodler may suspend or terminate a Customer’s access at any time, with or without notice, including where the Customer violates these Terms, applicable law, or engages in fraudulent or harmful activity, or where termination is required by legal or regulatory authorities.

c) The Customer may stop using the services at any time. No payments or refunds apply as Customers are not charged subscription or service fees.

d) Upon termination, the Customer shall immediately cease all access to and use of the platform. Roodler shall have no obligation to retain or provide access to any Customer-related data, and no rights of the Customer shall survive termination.

7. DATA CONFIDENTIALITY AND PRIVACY

a) As a registered Customer, you are solely responsible for safeguarding the confidentiality of your account credentials. You must not access or use another Customer's account or Customer name at any time. If you become aware of or suspect any unauthorized use of your account or any security breach, including the loss, theft, or unauthorized disclosure of login information, you must notify us immediately.

b) You accept full responsibility for all activities carried out through your account. Roodler shall not be liable for any loss or damage resulting from unauthorized access to your account, whether or not you were aware of such activity. You may also be held accountable for any losses suffered by Roodler, its affiliates, or its personnel due to unauthorized use of your account.

c) We implement reasonable verification measures, such as One-Time Passwords (OTPs), during user account creation and when users request services from vendors through the Platform. These checks are intended to maintain the integrity and security of interactions on the Platform. However, despite these measures, unauthorized or non-legitimate requests to vendors may still occur. In such cases, vendors are encouraged to report suspicious or inappropriate activity to Roodler Limited. Upon receipt of such reports, and following internal verification and validation, Roodler reserves the right to take appropriate action, including but not limited to temporarily suspending or permanently blocking the user account(s) involved, at its sole discretion and without prior notice.

d) In order to deliver the services outlined in this Agreement, you may be required to share certain confidential, proprietary, or otherwise sensitive information. Roodler will store and use this information solely for the purpose of providing the services. We are committed to protecting your data and privacy. Please refer to our Privacy Policy, which forms part of these Terms and Conditions, for further details.

8. OWNERSHIP OF DATA

a) Roodler retains all rights, ownership, and intellectual property interests in the platform, including the website provided as part of its subscription service. This includes any work product or deliverables resulting from professional or technical services facilitated through Roodler, unless expressly stated otherwise in a written agreement.

b) The vendor retains all rights, title, and interest in any data submitted by or on behalf of the Vendor while using Roodler’s services (“Vendor Data”). By subscribing to and using the platform, the Vendor grants Roodler and its affiliates a nonexclusive, perpetual, irrevocable, royalty-free, worldwide license to use Vendor Data solely for the purpose of providing and improving the services.

c) The Customer acknowledges and agrees that the use of Roodler’s website, platform, or services does not grant or vest in the Customer any ownership, intellectual property, or proprietary rights in or to the platform, its content, data, software, or any related materials. All rights, title, and interest in and to the platform and its content remain solely with Roodler, and all rights, title, and interest in and to Partner Data remain solely with the respective Partner.

d) Roodler’s Privacy Policy is hereby incorporated by reference. Roodler may limit or remove access to specific data if it determines that continued access may violate applicable law, or where a data source becomes unavailable, or if third-party legal action is threatened or initiated.

9. INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless the Company, including its affiliates, subsidiaries, officers, directors, employees, agents, and licensors, from and against any and all claims, liabilities, losses, damages, expenses, and costs, including reasonable legal fees, arising out of or in connection with (i) the Customer’s breach of these Terms, (ii) the Customer’s violation of any applicable law or regulation, or (iii) the infringement or alleged infringement of any third-party rights, including intellectual property rights, by the Customer. This indemnity obligation shall survive the termination or expiration of these Terms.

10. DISCLAIMER; LIMITATION OF LIABILITY

a) Disclaimer: The services offered by Roodler to the Customer are provided strictly on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, whether express or implied. This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, or non-infringement. Roodler does not warrant the quality, reliability, or suitability of its services, or of any data, information, or third-party content accessed through the platform. Roodler makes no representation that it endorses or takes responsibility for any content published by Vendors or third parties, nor does it guarantee the accuracy, integrity, or completeness of such content. Roodler does not monitor or control how or when the services are used and assumes no liability for any content that may be offensive, inappropriate, inaccurate, harmful, or unlawful, including any content containing viruses, technical issues, omissions, or typographical errors. The platform may contain links to or integrations with third-party websites or services, and Roodler has no control over such content or practices and accepts no responsibility for their authenticity, legality, or accuracy, nor for any loss or damage that may result from their use. The Customer acknowledges and agrees that Roodler shall not be liable for the actions, conduct, or information shared by Vendors, other Customers, or any third parties through the platform, and by accessing or using the platform, the Customer agrees that Roodler shall not be responsible for any direct, indirect, incidental, or consequential damages, losses, or claims arising out of or in connection with such use or reliance. The inclusion of a Vendor on the Platform does not imply endorsement, recommendation, or a guarantee of quality by Roodler. We provide a directory of services and are not responsible for the performance or conduct of any Vendor.

b) Limitation of Liability: In no event shall Roodler, its affiliates, subsidiaries, officers, directors, employees, agents, or licensors be liable to the Customer for any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with the Customer’s access to or use of the Platform, these Terms, or any content available therein. Since the Customer does not pay any subscription fees, the total cumulative liability of Roodler, whether in contract, tort, or otherwise, shall in all cases be limited to 25 Euros or the minimum liability permitted under applicable law, whichever is lower.

MISCELLANEOUS

a) Waiver: The failure of Roodler to enforce any right or to act in response to a breach of these Terms by the Customer shall not be interpreted as a waiver of that right or any other rights under this Agreement, nor shall it be considered a waiver of any future breaches, unless such waiver is expressly provided in writing by Roodler. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction under any circumstance, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, or of that provision in other circumstances.

b) Force majeure: Neither the Company nor the Customer shall be liable for any delay, interruption, or failure to perform its obligations under these Terms where such delay, interruption, or failure results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, war, terrorism, riots, embargoes, governmental restrictions, labour disputes, pandemics, power failures, or disruptions to telecommunication or internet connectivity, provided that the affected party promptly notifies the other party of such event and uses reasonable efforts to mitigate its effects and resume performance at the earliest opportunity.

c) Governing law: This Agreement shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration conducted in accordance with the Arbitration Act 2010 (Ireland). The seat of arbitration shall be Dublin, Ireland, and the arbitration proceedings shall be conducted in the English language.

d) Amendment and modification: Roodler reserves the right to update or modify these Terms at any time. Customers are encouraged to review the platform periodically for any updates or changes. Continued use of the services after such modifications have been posted will be deemed as the Customer’s acceptance of the revised Terms.

e) Entire Agreement: These Terms represent the complete and exclusive understanding and agreement between the Customer and Roodler regarding the subject matter herein, and they override any prior or concurrent discussions, negotiations, or agreements, whether oral or written, relating to the same. The relationship between Roodler and the Customer is that of independent contractors, and nothing in this Agreement shall be interpreted as creating a partnership, joint venture, or agency relationship between the parties.